1451 S. Elm-Eugene St. GSO
The uniform worn by service techs at Relief Heating & Cooling means something: Starched khaki work shirts and pants, pressed and cleaned every day.
The look harkens back to her husband’s time in the military, says Nicola Harris, who runs the business side of Relief Heating & Cooling while her husband, Matthew, tends to the service.
After his time in the Navy, the company was just “a man and a truck,” Nicola laughs. Yet he still dressed as if he could be susceptible to an inspection at any moment, a tradition that carries on to this day. This was back in 2007, when it all began.
“We pride ourselves on our image,” Nicola says, “from the way our guys dress to the distinctive vehicle wraps. Every Tuesday we have a meeting to talk about this.”
The little details matter, especially when dealing with what can be the most expensive equipment in most people’s biggest investment: Their homes.
And as a Black-owned, family-led business, Nicola says, Relief needs to set a high bar for customer service.
“In this industry,” she says, “we are a minority also.”
That means going above and beyond customer expectations with exceptional work and follow-through to ensure satisfaction.
Relief Heating & Cooling built their business on trust, says Avion Harris, Nicola and Matthew’s daughter who handles marketing for the family business. She’s one of several family members who have roles at Relief.
“We stand by our work 100 percent,” Avion says. “We don’t leave until the job is finished, whether it’s repairing an HVAC system in an old house that is starting to break down, to routine maintenance to a complete install of a brand new unit. We do a Happy Check within a day or two of a call just to see how we’re doing.
“You can check our reviews online,” she adds.
In addition to all manner of expertise on all heating and cooling systems, Relief Heating & Cooling can also work with air purification, humidifiers and dehumidifiers, and ductless air-conditioning. The Relief Comfort Club offers a service plan that includes priority scheduling, free air filters, waived fees and discounts on parts.
Relief Heating & Cooling operates throughout Guilford and Forsyth Counties, where you’ll see their signature aquamarine service trucks and sharp-dressed technicians applying their trade. Call for an estimate, or visit the website to set up an appointment or to learn more. Available every day for both routine maintenance and emergency services.
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